THE CHALLENGES OF STORING CUSTOMER CALL CENTER DATA IN A WORLD OF REGULATORY CHANGES
The list of compliance regulations is increasing, with each new requirement becoming an additional challenge to be met. It’s no longer just about storing information—being able to remove personal data without risking the storage and integrity of other data is now equally important. A few of the regulatory compliance guidelines that call centers may need to adhere to include GDPR, CCPA, SEC-17a4, PCI DSS, CJIS, HIPAA, SOX, and more. Because regulations are frequently updated, call centers need to stay up-to-date on the changes and show that they are meeting all of the new requirements as they come into effect. In addition, call centers must always assess whether they are prepared for new customers with new requirements, and also whether they have the required agility to work within their existing framework for compliance.
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