challenge: availability 99.99% and no down-time all while being cost effective
As well as the continual demand for more storage capacity, Lowe says that WHITS users are always looking for more performance and better reliability. The WHITS data is clustered, with multiple paths through their Nexsan dual controller arrays with mirrored data backup. “What people talk about is ‘five nines’ and that is true for us. We need availability 99.999% of the time,” Lowe adds. “It is very difficult to achieve. But healthcare is a 24X7 need and you can’t have any downtime on clinical systems, so the aim is permanent availability.”
Lowe notes that the need for cost-effective solutions and the demand for better performance is often a conflicting demand without a simple answer. Many organizations find themselves with a “storage gap” where they either spend a lot of money on an enterprise-class product to meet their performance needs, or settle for a commodity product that meets their budget – but not their other requirements.
You buy Nexsan for dependable, high density storage with confident support. But prepare yourself to be surprised at the performance. It’s much closer to the leading enterprise-class vendors than you might think.
Peter Lowe, Centralised IT Services Manager, Worcestershire Health IT Services
“Whenever comparing new storage platforms, there are three main factors I look at: cost, reliability and performance,” Lowe says. “They’re in a triangle, all pulling in different directions. You can maximize any two but not the third. While Nexsan is not the cheapest, it is inexpensive and their support and reliability is outstanding. You buy Nexsan for dependable, high density storage with confident support. But prepare yourself to be surprised at the performance. It’s much closer to the leading enterprise-class vendors than you might think.”
Lowe adds that good technical support from Nexsan is essential, given the 24×7 demands of healthcare. “We have dealt with other suppliers whose support hasn’t been as good. And they didn’t get our repeat business as a result.”