Challenge: Enable Rapid Response to Individual File Restores
Tyndall Federal Credit Union is committed to delivering outstanding services to its members. Integral to this commitment is rapid access to the financial data and records of its members, while maintaining security and privacy of all customer data. However, Tyndall Federal Credit Union’s archiving system could not meet the organization’s response and disaster recovery/business continuity desires. The recovery of archived files was a lengthy and complicated process that was not able to support their need to recover an individual file quickly enough to satisfy member service. To retrieve a single file, an entire folder would have to be restored as opposed to an individual file. Not only did this exacerbate member frustration, but it also created service issues for the credit union’s front line employees working to meet the needs of members.
“Recovery time for a document took anywhere from 4 to 10 seconds which was not acceptable,” said Michelle Walker, information resource manager, Tyndall Federal Credit Union. “We simply couldn’t continue to operate in that environment, regardless of the dollars we had invested in our previous archiving solution. Member service is our number one priority and our archiving system needed to support that objective.”
In addition to complex and burdensome file recovery, the credit union needed a solution that was compatible with their Synergy Data Management solution from Jack Henry & Associates. In order to maintain compliance with Florida Sunshine Laws, Tyndall Federal Credit Union needed an archive that could securely retain customer data long-term. The new solution also needed to offer encryption and redundancy to ensure data protection and privacy.