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Nexsan Customer Support Feedback Form
1. Rate your overall satisfaction with the support you received.
(Required)
Above expectations
Meets expectations
Below expectations
Please share your reason(s) for the above rating
(Required)
2. Rate the initial response time from the support team.
(Required)
Much faster than expected.
Faster than expected.
As expected.
Slower than expected.
Much slower than expected.
Please share your reason(s) for the above rating
3. How well did the engineer(s) understand your situation and provide
(Required)
A great deal
A lot
A moderate amount
A little
None at all
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4. Rate the engineer's overall professionalism.
Excellent
Above average
Average
Below average
Needs more experience
Please share your reason(s) for the above rating
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