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Nexsan Customer Support Feedback Form
1. Rate your overall satisfaction with the support you received.
(Required)
Above expectations
Meets expectations
Below expectations
[Optional] Please share your reason(s) for the above rating
2. Rate the initial response time from the support team.
(Required)
Much faster than expected.
Faster than expected.
As expected.
Slower than expected.
Much slower than expected.
[Optional] Please share your reason(s) for the above rating
3. The engineer(s) understood your situation and provided understandable, accurate information.
Strongly disagree
Disagree
Neutral
Strongly agree
Agree
[Optional] Please share your reason(s) for the above rating
4. Rate the engineer's overall professionalism.
Excellent
Above average
Average
Below average
Needs more experience
[Optional] Please share your reason(s) for the above rating
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