Software Escalation Engineer


We are looking for an enthusiastic Software Escalation Engineer to play an integral role in the successful deployment of Transporter, a private cloud, file sync and share solution. In this role, the candidate must have a strong technical background with the ability work with various system components and cloud storage concepts. They will joining a small exceptional team responsible for analyzing and resolving product support escalations and working with development, QA and support engineers.

The ideal candidate must be a creative problem solver who likes to break things and have the technical chops to put it back together better than before; be exhilarated when he/she discovers that really complicated bug; and be detail-oriented enough that he/she impresses and catches their peers’ attention. He/She will also need to be a fast learner; proactive and self-directed; flexible team player; and knows and cares what our internal/external customers want from our products.

Essential Responsibilities

  • Work closely with technical support engineers on customer escalations to engineering. This often includes reproducing and fixing bugs reported by customers.
  • Software development and improvements in field support capabilities such as better diagnostic tools.
  • Release firmware updates to existing product line. Includes bug fixes and enhancements to improve product reliability.
  • Track escalation metrics and help to improve overall quality of the product.

Job Specifications/Requirements

  • 2 – 5 years’ experience.
  • Excellent C, C++, Objective C programming skills.
  • Familiarity with Windows, Mac and Unix environments.
  • Understanding of cloud storage related concepts.
  • Understanding of networking protocols and technologies.
  • Solid debugging skills.
  • Excellent problem solving skills are a must.
  • Excellent communication skills with a customer centric sensitivity.
  • Must be very effective working under a high degree of multi-tasking.

Desired Skills

  • Data Storage Experience
  • Experience with NFS, SMB, CIFS protocols

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If you are interested, please send an email to with your resume and qualifications.