//Marketo Code //JavaScript goes here

Technical Documentation Manager

Overview

Nexsan is hiring a Manager/Technical Writer for our Technical Documentation team. As a working manager, you will be responsible for all company documentation. You will be the project lead, writer, editor, and main point of contact for all our storage products. You will direct the company’s documentation delivery strategy, working closely with the support and services team.

You will create feature documentation, release notes, in-product documentation for our customers and API documentation for our developers. As a technical leader who is passionate about the customer experience, you set the standard for excellence for our documentation, ensuring that we deliver technically accurate, well-written, simple, and customer-focused documentation. You’ll help set and be expected to deliver on aggressive goals for documenting new features and services and for improving the quality of existing documentation.

Key Responsibilities:

  • Lead a globally diverse team of technical writers in creating high-quality documentation
  • Develop documentation project plans and timelines
  • Participate in all aspects of documentation development, from product planning through product release
  • Understand product requirements and establish strong relationships working collaboratively with Product Managers and Engineering leads to ensure that documentation deliverables are produced in accordance to release requirements and documentations standards and best practices
  • Develop processes, standards and best practices to maintain the integrity of documentation
  • Write, publish and maintain User, Installation and Technical Reference guides, as well as online content for a varied audience, including for both end users and network and storage administrators
  • Evaluate usability of the software graphical user interface (GUI) and edit/validate on-screen prompts, error and informational messages and all user interface text
  • Work independently and manage multiple assignments simultaneously
  • Learn the products through hands-on experience and information gathered through product specifications and from team members
  • Review published materials and recommend revisions in scope, format and content
  • Develop drawings, diagrams and charts to illustrate material

Qualifications

  • At least 7 years of technical writing experience
  • At least 2 years of people management or team lead experience
  • Experience documenting enterprise grade storage, networking, or similar hardware and software products. Knowledge of cloud or hybrid storage technology is a plus.
  • Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner
  • Experience working directly with globally distributed teams
  • Mastery of MadCap Flare and Adobe FrameMaker or other similar authoring software
  • Analytical, thorough, resourceful
  • Self-starter who is comfortable in a fast-paced technology start-up environment
  • Exemplary listening skills and a reputation for building collaborative relationships with colleagues

Education & Training:

Bachelor’s degree in English, Technical Writing, Computer Science, or equivalent

If you are interested, please send an email to jobs@nexsan.com with your resume and qualifications.

Back to Careers