We’re always looking for smart, motivated people to join our exciting company and help us on our mission to help businesses and organizations securely store, protect and connect their data. Whether your a rising star or an experienced manager we're looking for people who want to make a difference.
"Our resellers are looking for ways to differentiate their offering to the end user and with the Transporter for Business solutions we can provide them with a technology that complements their existing vendor portfolio.” Commtech
We are looking for an enthusiastic Software Escalation Engineer to play an integral role in the successful deployment of Transporter, a private cloud, file sync and share solution. In this role, the candidate must have a strong technical background with the ability work with various system components and cloud storage concepts. They will joining a small exceptional team responsible for analyzing and resolving product support escalations and working with development, QA and support engineers.
The ideal candidate must be a creative problem solver who likes to break things and have the technical chops to put it back together better than before; be exhilarated when he/she discovers that really complicated bug; and be detail-oriented enough that he/she impresses and catches their peers’ attention. He/She will also need to be a fast learner; proactive and self-directed; flexible team player; and knows and cares what our internal/external customers want from our products.
Work closely with technical support engineers on customer escalations to engineering. This often includes reproducing and fixing bugs reported by customers.
Software development and improvements in field support capabilities such as better diagnostic tools.
Release firmware updates to existing product line. Includes bug fixes and enhancements to improve product reliability.
Track escalation metrics and help to improve overall quality of the product.
2 – 5 years’ experience.
Excellent C, C++, Objective C programming skills.
Familiarity with Windows, Mac and Unix environments.
Understanding of cloud storage related concepts.
Understanding of networking protocols and technologies.
Solid debugging skills.
Excellent problem solving skills are a must.
Excellent communication skills with a customer centric sensitivity.
Must be very effective working under a high degree of multi-tasking.
Data Storage Experience
Experience with NFS, SMB, CIFS protocols
If you are interested, please send an email to email@example.com with your resume and qualifications.