At Imation we take support seriously. We believe support is personal and that your support request is more than just a case number. Our support professionals take pride in knowing who you are, treating you with respect, and understand how important the continuous operation and reliability of your Nexsan products are to you and your operation.
Imation provides worldwide assistance with installation, configuration, software support, warranty and repair for all Nexsan products through our Technical Services Group. This group helps you reduce your total cost of ownership through efficient and effective system deployment, service, and maintenance. To ensure you have the best possible support, Imation regional support centers are staffed by Senior Field Application Engineers who can provide telephone support, ship replacement components and provide onsite professional services if required. The specific level of support available is dependent upon the service options you choose. Our engineers undertake continuous training to stay current on the latest in IT environments and storage architectures. We are also a member of the Technical Support Alliance, a consortium of technology companies who have joined together to co-operatively resolve cross vendor issues. All of our regional support centers are linked by state of the art communication and call tracking systems for seamless support no matter where you are located.
In addition to calling us via our worldwide telephone numbers, many customers choose to contact us via email or our web site. Email or web service requests received after Imation Business Hours will be addressed on the next business day. Customers with 7x24 contracts should always call us via telephone to assure appropriate response times. Our goal at Imation is total customer satisfaction. Everything we do is aimed at providing the best possible support experience. If you have a comment or suggestion we want to hear it. Please send us an email or complete one of our web surveys. All comments are personally reviewed by senior support management and are an important part of our drive for continuous improvement.