* 1. What Nexsan unit did you need support with: |
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* 2. Courtesy and friendliness of the Support engineer: |
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* 3. Technical Knowledge of the Support Engineer: |
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* 4. Overall how would you rate our Product: |
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* 5. Overall how would you rate Nexsan overall: |
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* 6. What was the main reason you contacted Technical Services? |
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* 7. Did the technical services contact you under the following time? |
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* 8. Did the technical services contact you under the following time? |
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* 9. How long did it take technical services to resolve your issue? |
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* 10. Were the instructions by the technical service personnel clear and easy to understand? |
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* 11. How was technical services contacted? |
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