Nexsan Technical Services Customer Satisfaction Survey

We sincerely hope that your experience with the Nexsan Technical Services team was prompt, courteous and helpful. The company holds our customers to the highest value and wants to ensure that you are fully satisfied with our service. Please take a minute to fill in the survey below regarding your recent experience that will provide us critical feedback for improvement to our response and the way we handle our business. Support Managers World-Wide review every response.

* Company Name  * Contact Name  * Phone Number  * Email Address  * Nexsan Ticket or RMA number if any  * 1. What Nexsan unit did you need support with:  Select....................... ATAbaby ATAboy1 ATAboySCSI ATAboy2F ATAboy2X SATAboySCSI SATAboySCSI SATAboy 1.5 SATAboy 2.0 SATAbeast SATAbeast 1.5 SATAbeast 2.0 SASboy SASbeast DATAbeast EDGE ASSUREON iSeries OTHER * 2. Courtesy and friendliness of the Support engineer:    Select....................... 5-Excellent 4-Above Average 3-Average 2-Poor 1-Bad * 3. Technical Knowledge of the Support Engineer: Select....................... 5-Excellent 4-Above Average 3-Average 2-Poor 1-Bad * 4. Overall how would you rate our Product: Select....................... 5-Excellent 4-Above Average 3-Average 2-Poor 1-Bad * 5. Overall how would you rate Nexsan overall: Select....................... 5-Excellent 4-Above Average 3-Average 2-Poor 1-Bad * 6. What was the main reason you contacted Technical Services? Select....................... Drive failure Controller failure Connectivity issue OTHER * 7. Did the technical services contact you under the following time? Select....................... 15 minutes or less 1 hour 2 hours 4 hours or more * 8. Did the technical services contact you under the following time? Select....................... 15 minutes or less 1 hour 2 hours 4 hours or more * 9. How long did it take technical services to resolve your issue? Select....................... Less than an hour 1 day or less 2 days 3 days or more * 10. Were the instructions by the technical service personnel clear and easy to understand? Select....................... Very clear Average Poor Unacceptable * 11. How was technical services contacted? Select....................... By email By phone Through a reseller Do you have any suggestions for improvement of our technical support services?

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