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Recent 10 Min Case Studies

Fifth largest Austrian hospital stores PACS images on high-density, energy-efficient storage

IPR International Improves Data Security and Availability While Lowering Overall Costs by 40% with Nexsan

Oaklawn Hospital Resolves 3 Big Challenges with 1 Solution

Stargate Studios Builds Highly Efficient Storage Infrastructure with Nexsan

AFS Technologies Exceeds Reliability & Performance Requirements at 1/3 the Cost

Legal Consulting Firm Increases Business Performance and Reduces Storage Operating Costs by 40% with Nexsan

CalTech Relies on Nexsan Reliability and Power Efficiency to Store Two Petabytes of Critical NASA Data

Visual Effects Studio Accelerates Backup and Reduces Operating Costs with Nexsan

Recent 10 Min White Papers

Wikibon Green Validation Report on AutoMAID

No More Tiers - Assureon, Redefining What Archive Means

The Digital Age Trapped in an 8 Track World, Eliminate Tape with Assureon

Making Cents of Tape vs. Disk – The Complete Guide on What to Choose and Why

The Guide To Green Storage - Make an Ecological Difference

Deduplication 2.0: Twice the Efficiency…Half the Cost

If It’s Just a Disk…Why the Reliability Gap Between Storage Vendors?

Age-in-Place: a Unique Strategy to Eliminate Tiers with SATABeast
The On-Guard Technical Services Group
The On-Guard Technical Services Group is Nexsan Technologies' warranty and customer care program providing worldwide support for all Nexsan products. Customers who require assistance with installation, configuration, warranty or repair of a Nexsan product may contact Nexsan's On-Guard Technical Support Centers in the US and Europe. English language standard support is available Monday through Friday during “Nexsan Business Hours” at our two support centers. Customers may also purchase a 7x24 support agreement to receive support 7 days a week, 24 hours a day. 		 
Contact Technical Support

By Phone
U.S. & Canada
866.2.NEXSAN (866-263-9726)
760.690.1111

International
44 01332 291600

By Email
support@nexsan.com

By Web
Service Request Form
 
 
Technical Support
Nexsan Technologies is fully staffed in providing multiple regional Support centers in North America, United Kingdom and Central Europe. All of our regional support centers staff Senior Field Application Engineers who can provide phone or on-site support as requested. Nexsan On-Guard Technical Support Center in the United States can be contacted directly by calling: 760.690.1111, toll-free at: 866-2-NEXSAN (866.263.9726) (U.S. and Canada only). 		 
 
 
On Site Warranty
Nexsan offers World Wide On-Site support seven days a week, twenty-four hours a day. (Some countries and costs vary, check with your sales representative for specific regional details). A simple call to our European or North American support offices and we will assist in diagnosis and dispatch an on-site technician as required. A call tracking number will be issued for convenience to our customers.		  
 
 
Support Options
  • 7x24x4 on-site maintenance support- is a break-fix support level in which a technician will respond within 4 hours of the initial call. Once the issue diagnosed a technician will be dispatched to the customer’s site if needed. All email requests after Nexsan business hours will be addressed during the next business day.
  • Next Business Day Support- is a break-fix support level in which a technician will provide on-site maintenance the next business day of the initial call. All support requests via phone or email will be answered during the next business day.
  • 7x24 phone support- is a level in which a technician will respond to calls within 4 hours. This level of support is an uplift to the standard warranty. All email requests after Nexsan business hours will be addressed during the next business day.
  • Basic warranty support-is an email and phone support level during business hours whereas after hours support is provided via phone to our contracted customers. Nexsan provides advance replacement warranty of all Nexsan manufactured components under the basic option.
  
 
 
International Support
On-Guard International Technical support can be contacted directly by calling 44 01332 291600 in the United Kingdom or 760.690.1111 in the United States.

Support can be also be reached via email at support@nexsan.com.

  
 
© 2010 Nexsan Corporation