| The On-Guard Technical Services Group The On-Guard Technical Services Group is Nexsan Technologies' warranty and customer care program providing worldwide support for all Nexsan products. Customers who require assistance with installation, configuration, warranty or repair of a Nexsan product may contact Nexsan's On-Guard Technical Support Center 24 hours a day for free English language technical support. |
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| On Location Pre-Exchange Program An industry first program for maximum protection of critical storage devices, this program provides customers with an on location pre-exchange unit that features fully redundant fail-over hardware including the chassis for a nominal annual charge. This program enables our customers to have in their rack chassis a fully implemented system. Along with our 24-hour no charge technical support, customers can now be assured of rapid resolution to any problem. Defective components can then be advance replaced for constant availability. |
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| On Site Warranty Nexsan offers World Wide On-Site support seven days a week, twenty-four hours a day. (Some countries and costs vary, check with your sales representative for specific regional details). A simple call to our European or North American support offices and we will assist in diagnosis and dispatch an on-site technician as required. A call tracking number will be issued for convenience to our customers. |
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| Technical Support Nexsan Technologies is fully staffed in providing multiple regional Support centers in North America, United Kingdom and Central Europe. All of our regional support centers staff Senior Field Application Engineers who can provide phone or on-site support as requested. Nexsan On-Guard Technical Support Center in the United States can be contacted directly by calling: 760.690.1111, toll-free at: 866-2-NEXSAN (866.263.9726) (U.S. and Canada only). |
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International Support Support can be also be reached via email at support@nexsan.com. |