WARRANTY: THREE YEARS ADVANCE REPLACEMENT
Nexsan Technologies storage systems are warranted for three full years from the date of shipment. Upon verification of component failure and issuing of a Return Material Authorization (RMA), replacement equipment will be advance-shipped to the customer. An RMA can be obtained by phone, fax or email and will accompany all replacement equipment shipped. Warranties are non-transferable without prior consent from Nexsan. Extended Warranties are available for purchase.
BASIC SUPPORT
Nexsan customers who prefer to perform simple hardware replacement themselves and do not need 24x7 care choose Basic support. As needed, replacement parts are advance-shipped within one business day of diagnosis of a hardware fault. Basic support includes Nexsan Technical Support by phone and email during standard Nexsan Business Hours. Software upgrades are available for an additional charge. Software/Firmware Updates are free. Nexsan E-Series, SATABoy and SATABeast RAID products include Basic Support with the Standard Warranty.
ENTERPRISE SUPPORT
Nexsan Enterprise support offers an enhanced level of service to simplify maintenance and improve overall system availability. Enterprise support includes 24x7 phone and email support, as well as Next Business Day onsite hardware replacement for our customers who do not need the around the clock response of the Premium Support program. Under this coverage a trained field engineer will respond to your location on the next business day following diagnosis of a hardware issue.
Regulatory Approvals
CE, UL, CUL
PREMIUM SUPPORT
Nexsan customers who require infrastructure operation 24x7x365 choose Premium support for fast, 24x7 response and onsite hardware replacement. Once a hardware issue is diagnosed by phone, a Nexsan Technical Engineer arrives onsite, within 4 hours, if needed. Premium support also offers enhanced response times to software support issues and an exclusive support hotline for around-the-clock access. Software/firmware updates and upgrades are included.
ONSITE SPARES
This program provides customers with on-location spares for maximum convenience and protection of critical storage devices. The Onsite Spares Program enables customers have all commonly used spare parts located in their facility for rapid replacement and restoration of operations. Along with optional 24x7 phone support, customers can be assured of rapid resolution to any problem. Replaced components can be advance-shipped for constant availability.
