Support services for the iSeries
The iSeries ships with standard iSeries Nexsan Warranty and Basic support services which cover the entire iSeries solution including all Nexsan supplied components and systems. Nexsan iSeries customers have the option of purchasing onsite spares for an additional charge.
Onsite Spares Program
This program provides customers with on-location spares for maximum convenience and protection of critical storage devices. The Onsite Spares Program enables customers have all commonly used spare parts located in their facility for rapid replacement and restoration of operations. Along with optional 24x7 phone support, customers can be assured of rapid resolution to any problem. Replaced components can be advance-shipped for constant availability.
Regulatory Approvals
CE, UL, CUL
Standard Support Services for Nexsan Storage Systems Attached to the iSeries:
Nexsan Technologies SASBoy, SATABoy, and SATABeast storage systems are warranted for three full years from the date of shipment. Upon verification of component failure and issuing of a Return Material Authorization (RMA), replacement equipment will be advance-shipped to the customer. An RMA can be obtained by phone, fax or email and will accompany all replacement equipment shipped. Warranties are non-transferable without prior consent from Nexsan. Extended Warranties are available for purchase.
