Hardware NBD On-Site Support
Next Business Day support provides Monday through Friday, 8:00AM – 5:00PM (your local time excluding Nexsan holidays) on-site service with "Next Business Day" response. Replacement parts are shipped via overnight service and if requested, a service representative will be onsite between 8:00AM – 5:00PM the following business day.
Software Business Day Support
Business day access to the Nexsan technical support is the standard level subscribed for Assureon
Hardware 7x24 On-Site Support
On-site 7x24support is available, providing a 4 hour response for customers within a certain distance of a repair center. Replacement parts are hand delivered with a service representative that will be onsite within 4 hours following diagnosis of hardware failure.
Software 7x24 Support
For your convenience 24 x7 access to the Nexsan technical support team is available.
Note: On-site service may not be available in all areas
