A. Yes, Warranty extensions are available for all active Nexsan products. Contact your Nexsan reseller for a quote.
A. We recommend a 7x24 Telephone support uplift and an onsite spares kit. Most parts of Nexsan Storage products are designed for easy replacement and out Technical Services Group can walk you through the replacement process.
A. Contact our Technical Support Group and they will send you a copy.
A. Nexsan supports a "Black-hole" policy for customers who can't return faulty drives due to security policies and sensitive data. Ask your Nexsan sales representative or our Technical Support Team for full details and to see if your site qualifies.
A. Nexsan Technical Support utilizes state of the art remote access technology to aid in diagnosing complex hardware and software issues safely and securely.