|Parts Deployment||Advanced Parts Replacement Self Installed FRU||Parts arrive with on-site technician|
|Parts Timeframe||Ship within 1 Business Day||On-site 5x9 Next Business Day||On-site 7x24 4-Hour Response|
|Telephone and Email Support||Business Hours||7x24|
|Severity Level 1/2/3 (remote) Response Times||4hrs/6hrs/6hrs 7x24 Hours||4hrs/4hrs/8hrs 7x24 Hours||2hrs/4hrs/4hrs 7x24 Hours||1hrs/2hrs/2hrs 7x24 Hours|
|Firmware or Software Updates (bug fixes, minor releases)||Yes|
|Firmware of Software Upgrades (new features, major releases)||No||Yes|
|NST5000 Concierge Services||No||NST5000 Only|
|NST5000 Concierge Services include: Hardware monitoring, auto-dispatch, assigned TAM, rapid answers, monthly health check, twice annual capacity and performance review.
NST5000 Concierge Services include: The NST5000 and any connected Nexsan E-Series storage systems.