Nexsan Technologies

The Nexsan DeDupe SG ships with NEXSAN On-Guard Support Services. On-Guard Support Services covers the entire Nexsan DeDupe SG solution including all Nexsan supplied components and systems. On-Guard service levels include next business day or 24 x 7 x 4hr. Both service levels can include onsite spares for an additional charge and can be purchased in one year increments. Please contact your local Nexsan representative to determine which service levels are available for your area.

Next Business Day Onsite:

Next Business Day support provides Monday through Friday, 8:00AM – 5:00PM (your local time excluding holidays) on-site service with “Next Business Day” response. Replacement parts are shipped via overnight service and, if requested, a service representative will be onsite between 8:00AM - 5:00PM the following business day. Software related issues are generally managed remotely from our support center.

24 x 7 x 4hr Onsite:

Gain the fastest and most comprehensive level of support, which delivers 24x7 with 4 hour response same-day. Replacement parts are hand delivered with a service representative that will be onsite within 4 hours, if requested. Software related issues are generally managed remotely from our support center.

Telephone Support:

Nexsan Technologies is fully staffed in providing multiple regional Support centers in North America, United Kingdom and Central Europe. All of our regional support centers staff Senior Field Application Engineers who can provide phone or on-site support as requested. Support can be also be reached via email at support@nexsan.com.