DATABeast Support Services

Regulatory Approvals CE, UL, CUL

Support Services Overview

The DATABeast ships with NEXSAN On-Guard Support Services. On-Guard Support Services covers the entire DATABeast solution including all Nexsan supplied components and systems. On-Guard service levels include next business day or 24 x 7 x 4hr. Both service levels can include onsite spares for an additional charge and can be purchased in one year increments. Please contact your local Nexsan representative to determine which service levels are available for your area.

Next Business Day Onsite:

Next Business Day support provides Monday through Friday, 8:00AM – 5:00PM (your local time excluding holidays) on-site service with “Next Business Day” response. Replacement parts are shipped via overnight service and if requested, a service representative will be onsite between 8:00AM - 5:00PM the following business day. Software related issues are generally managed remotely from our support center.

24 x 7 x 4hr Onsite:

Gain the fastest and most comprehensive level of support, which delivers 24x7 with 4 hour response. same-day. Replacement parts are hand delivered with a service representative that will be onsite within 4 hours, if requested. Software related issues are generally managed remotely from our support center.

» View latest warranty and support information (PDF document).